Terms of use

1. Scope

PhemeFame is a platform that brokers social media growth services (followers, interactions, views, and metrics) supplied through various providers. By creating an account or purchasing a service, you agree to these terms.

2. Nature of the services

We offer services across every quality tier and price point, from very budget-friendly options to premium ones. The specific characteristics of each service (speed, quality, refill) are described on its listing before purchase.

A refill is not available on every service: only on those that explicitly state it, and for the period indicated on their listing. When an order is eligible, you can request a refill from your orders panel or enable automatic refills if the service allows it.

3. Acceptable use

Services are purchased for profiles and content you own or legitimately manage. You must not use the platform for fraudulent activities, identity impersonation, abuse of third-party systems, or any use that violates the social networks' own terms or applicable law.

PhemeFame is not responsible for misuse of the services by the user, nor for consequences on third-party accounts. The user is solely responsible for the links they provide and for complying with the social platforms' terms with respect to their own accounts.

4. Orders, delivery, and refills

Orders are processed after payment confirmation. Start times and speed are estimates described on each service and may be affected by provider or social network issues.

If an order is not delivered or drops below the guaranteed minimum within the refill period, contact support: we will process a refill where the service allows it, or a proportional refund where delivery is no longer possible.

Only one service can be active at a time on the same link. While an order is in progress, new orders for that same account or link are not accepted: you must wait for the order to finish before purchasing again. Simultaneous services on the same link can conflict and fail to complete correctly.

5. Payments

At checkout you can choose between three payment options: **(1) pay with your PhemeFame balance** (if you have enough balance, the amount is deducted instantly, no gateway); **(2) top up & pay** (you add balance with KunfuPay —card, Bizum, PayPal and local methods— or with NOWPayments —cryptocurrencies— and, once the deposit confirms, pay the order with your balance); or **(3) pay directly** with those same gateways without using your balance. Card, bank or crypto charges happen entirely inside the gateway you choose: PhemeFame never sees or stores your payment details (no cards, no accounts, no credentials). For each charge we only keep the order reference and its status (paid, pending or failed) to provide the service and issue your invoice.

6. PhemeFame balance

The PhemeFame balance is a prepaid credit that can only be used to purchase services within the platform. It is not electronic money, not a monetary instrument, and not an accepted means of payment outside PhemeFame, and it cannot be automatically exchanged for cash.

The balance does not expire: it does not lose value and is not removed due to inactivity while your account is active.

You can request a refund of your unspent balance by contacting support. The refund is processed manually to the original source of the deposit, deducting the actual network fees already incurred in the transaction.

The balance is personal and non-transferable: transfers to third parties or to other accounts on the platform are not possible.

Each top-up ranges from €10 to €500, and the total account balance cannot exceed €500. Larger amounts may require additional verification.

Each top-up requires accepting these terms and the balance policy before paying, and each top-up generates its own advance-payment invoice. When you pay for an order with your balance you must accept the terms and the immediate start of that specific order again: they are two separate consents (one for the advance payment and one for each service) and the second one cannot be reused across orders.

Your balance movements are handled according to our Privacy Policy, on the legal basis of compliance with tax and accounting obligations.

7. Accounts and security

You are responsible for keeping your password confidential. We will never ask for your social media passwords: if someone impersonates PhemeFame asking for them, report it to support@phemefame.com.

8. Limitation of liability

To the maximum extent permitted by law, PhemeFame is not liable for indirect damages, lost profits, or loss of data beyond the service itself. Nothing in these terms limits the rights granted to you by consumer protection law.

9. Chargebacks and payment disputes

The services are digital and performed immediately: by confirming an order you expressly request that performance begins right away and acknowledge that, once the service has been fully completed, you may lose your right of withdrawal under applicable law (art. 103.a of the consolidated Consumer Act). You receive confirmation of your order and of this consent by email.

If you have any issue with a payment or an order, please claim first through support: it is the fastest channel and the one that allows us to refill the service or return the amount due under section 4. Complaining first does not limit your rights: you may always resort to the courts or to alternative consumer dispute resolution.

If your bank or gateway passes on a chargeback for a service already delivered, we will review it case by case. Only where the chargeback proves unjustified (service delivered as agreed and with no prior claim justifying it) may we, after prior notice and giving you a chance to respond: temporarily suspend your account until the discrepancy is resolved, set off the amount owed against unapplied balances up to the due and payable amount, and claim the unpaid amount plus the dispute fee the gateway or bank has effectively and verifiably charged us.

To contest a chargeback we will provide the gateway or the bank with the strictly necessary evidence of the purchase and delivery (order record, statuses and events, payment confirmations, invoice, and measurements), processed under our Privacy Policy for the defence of claims.

Systematic chargebacks after delivery or other fraudulent conduct will lead to permanent account cancellation, after prior notice, without prejudice to any applicable legal action. Any dispute falls under the jurisdiction of the courts of your domicile as a consumer, and you may resort to accredited alternative consumer dispute resolution entities under Act 7/2017.

10. Withdrawal

You have 14 days to withdraw from your purchases. If the order has not started yet, write to support and we will cancel it with a full refund. When you confirm an order you accept that it starts immediately, and once the service is fully performed you lose withdrawal for that purchase (art. 103.a). Unspent balance top-ups (not used on orders) can also be withdrawn with a refund to the original source.

11. Changes

We may update these terms by publishing the new version on this page. Continued use of the platform after publication implies acceptance of them.