The three causes of drops
First: platform purges. Instagram, TikTok and YouTube periodically remove inactive, fake or policy-breaking accounts; when they do, every provider in the world loses part of what was delivered at once. Second: service quality. Accounts cut down to cheapen costs (no photo, no activity) drop far more than accounts with history. Third: your own account. If you switch it to private mid-delivery or change your username, the system may not find it and the order stays incomplete.
How refill works in practice
Refill is a guarantee window: if your count drops during the stated period (for example, 90 days on our 100% Spain follower packs), drops are replaced free of charge. It works like this:
- You spot the drop on your counter and tell us with the order number.
- We check the service included replacement and that you are still inside the period.
- We replace the difference with gradual delivery, just like the original order.
What to check on the page before paying
Distrust anyone promising “lifetime guaranteed”: nobody controls platform purges. The honest version is a concrete period or the “No refill” label. On services without replacement, buy 10–20% extra as a buffer and spread orders over time instead of stacking them.